Frequently Asked Questions
Where are you located?
You can find us on Navy Pier’s Dock Street, located at: 600 E. Grand Avenue, Chicago IL, 60611. Look for Seadog Speedboats directly below the Ferris Wheel and across from the Grand Staircase.
Is there parking at Navy Pier?
Absolutely, Door 4 is the closest entrance to Seadog’s ticket booth.
Do you validate parking?
Unfortunately, we do not.
How long is each tour?
We offer four different cruises at varying lengths; 30-Minute Lakefront Speedboat Tour, 30-Minute Extreme Thrill Ride, 75-Minute River and Lake Architectural Tour, and a 60-Minute Lakefront Fireworks Cruise.
Is Seadog okay for all ages to ride?
Seadog offers something for everyone! We do not, however, recommend cruising for those with cardiac conditions or orthopedic conditions associated with the neck or back. It’s also not recommend for women in late terms of pregnancy. Children under 12 must be accompanied by an adult to cruise aboard any Seadog product. Don’t forget, you must be at least 48 inches to board Seadog’s Extreme Thrill Ride!
How do I make a reservation?
Fridays, Saturdays, and Sundays during June, July and August, as well as holiday weekends, tend to fill up quickly. Ensure your seat by reserving tickets ahead of time using our online booking system or call 888-636-7737. Although reservations are encouraged, they are not required and you can purchase tickets at the ticket booth on Navy Pier.
How do I get my tickets?
If you reserve your tickets in advance, you have the option to print your Seadog tickets at home or display them on your smartphone at boarding. You may also pick up or purchase tickets at the Seadog ticket booth on the day of your cruise.
Can I smoke on board?
Sorry, city ordinances prohibit smoking aboard all Seadog vessels.
Are food and drink allowed on board?
We do not sell food or beverages on board but you’re welcome to bring your own refreshments as long as there is no glass.
Will I get wet?
This is unlikely on Seadog’s 30-Minute Lakefront Speedboat Tour, 75-Minute River and Lake Architectural Tour, and a 60-Minute Lakefront Fireworks Cruise.The 30-Minute Extreme Thrill Ride boasts the highest chance of getting wet so plan accordingly! Seadog is an open-air speedboat so there’s always a possibility depending on lake and wind conditions.
Is the boat handicap accessible?
Our vessels are accessible for most standard manual wheelchairs.
Are there restrooms on every cruise?
Yes. Restrooms are located on all Seadog products.
When can we board?
Boarding begins fifteen minutes prior to scheduled departure. We recommend arriving at least 30 minutes early to ensure enough time to get tickets.
What happens in the case of inclement weather?
If Seadog Cruises cancels your cruise due to inclement weather, you may reschedule your cruise date or receive a refund.
If we know in advance that your cruise will be cancelled due to weather, you will receive a call from our contact center to reschedule. If you do not receive a call and/or are concerned about your cruise being cancelled because of weather, please call our reservation center at 888-636-7737 for more information on your specific cruise.
May I bring a stroller aboard?
Strollers remain stowed on dock while you enjoy your cruise. A Seadog staff member will diligently watch your items and return them upon docking back at Navy Pier.
Do you sell gift cards?
Yes, Seadog gift cards make the perfect gift for any occasion. Gift cards are available for purchase in increments of $25 and can be applied to any of our cruises. Click here to learn more about our gift cards.
Are there any discounts available?
There are lots of ways Seadog can help save a buck or two! Infants (children 2 years old or younger) cruise for $1.00*, children (between the ages of 3 and 12 years old) cruise at a lower rate on every Seadog product and any passenger serving in the United States Military will receive 10% off their order with promo code USO.* You must present Miltary ID at ticket booth if booked in advance.
*Certain restrictions apply.
Can dogs cruise aboard Seadog?
Dogs are welcome aboard Seadog and cruise for FREE*! All we ask is that pooches are leashed and friendly!
*Certain restrictions apply.